Privacy Policy

Deelr Pro, LLC (“Deelr”, “we”) provides service management software to automotive dealerships. This policy describes the information we collect when a dealership uses Deelr to communicate with you about your vehicle, how we use it, and the choices you have. It is the only privacy policy that applies to Deelr and to the text messages sent through it.

Information we collect

• Contact details you give the dealership or enter on a Deelr booking page: your name, mobile phone number and email address.
• Vehicle details: year, make, model, VIN, plate and mileage, and the service work the dealership recommends or performs.
• Messaging records: the text messages and emails sent to you, your replies, delivery status, and your messaging consent choices and when you made them.

How we use it

• To confirm the service appointments you book.
• To send you a link to review and approve or decline the work a dealership recommends for your vehicle, and to record your decisions.
• To answer HELP, STOP and START requests and honor your choice.
• To keep the dealership's service records accurate.

Text messaging

You receive text messages only after you opt in, either by ticking the consent box on a Deelr booking page or by agreeing with a dealership's staff. Messages are transactional and relate to your own vehicle: appointment confirmations and links to approve recommended work. Message frequency varies with your service activity, up to 4 messages per service visit. Message and data rates may apply. Reply STOP at any time to opt out, START to opt back in, and HELP for help.

We do not share, sell, or provide your mobile phone number, SMS opt-in data, or messaging consent to third parties or affiliates for marketing or promotional purposes.

Who we share information with

We share your information only as needed to provide the service you asked for, never for marketing: with the dealership servicing your vehicle, and with the vendors that deliver our messages and host our software, who may use it only to perform that work for us. We do not sell your information. We disclose it otherwise only when the law requires it.

Keeping it, and your choices

We keep service and messaging records for as long as the dealership needs them to serve you and to meet its record-keeping obligations. You can opt out of text messages at any time by replying STOP, and you can ask the dealership that services your vehicle to correct or delete your contact details.

Contact us

Questions about this policy: write to us at support@deelr.io, or ask the dealership that services your vehicle.